Hello Justine,

Thanks for showing this fabulous sketchnote. It is very straightforward to understand these service steps, even though I haven never known the detail of serving.

As for your concern of dealing with the redundancy principle. I have the same problem as you. However, I have a few steps that might help you improve your redundancy principle. When listening audio, trying to catch main texts from the speaker, and write down the time when this text appears, so that you can review thhis infomation by this specific time.

For example, when I was listening to the Soundcloud about Multimedia Learning, I heard the information of “….base on retention” and “how it is measured?”. Then I wrote down “How it is measured? based on retention.” The point is you don’t need to care about grammar when taking notes. All we need to do is learn knowledge as efficiently as possible.

Angel